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Skip to main content x HGS is currently open for business and considered to be an essential business. Click here to learn more >> D B-W B-y A- A A+ Secondary Menu Blog Investors Contact Us Solutions Why HGS Careers What We Do Consumer Engagement Solutions Optimize your consumer journey with solutions that will create memorable and effortless experiences. Learn More Business Process Optimization Run operations efficiently and cost-effectively by optimizing front and back office processes. Learn More Digital Innovation With a strong competence in automation and analytics, achieve breakthrough digital transformation. Learn More Industry Solutions Automotive Banking & Financial Consumer Electronics & Technology Consumer packaged Goods Healthcare Insurance Public Sector Retail & ecommerce Telecom Travel & Hospitality Results News & Resources Why HGS About us Careers Blog Contact Us Business Continuity Solutions Managing your Work-At-Home program in a crisis LEARN MORE Business continuity in a COVID-19 world Our business continuity solutions help lead your organization from crisis through recovery. Resiliency and readiness: A COVID CX kit to help from crisis to recovery Plan, produce and prioritize great customer experiences for a new normal. get our covid kit Facilitate COVID-19 patient inquiries with front-end nurse triage Maximize your provider capacity through proven Nurse Triage. learn more Is your post-COVID strategy revenue cycle ready? HGS healthcare solutions can help you move from what now to what’s next. learn more Transforming Your Customer Experience Creating value through innovation. HGS helps design and implement an effortless customer experience using digital channels, analytics, automation and digital marketing. See How Your Customer Experience Compares Find Out Now Deep Expertise Earned through solving industry-specific challenges. Consumer Electronics & Technology Travel & Hospitality Automotive Consumer Packaged Goods Healthcare Public Sector Retail & E-Commerce Banking and Financial Telecom Transformation through Optimization using design thinking to drive real change. Listen Our process begins with an open mind and a thoughtful conversation. After listening to your challenges, needs, and concerns, we craft a strategic plan unique to your business and industry. Build To bring the plan to life, we walk teams through the transformation process with confidence and clarity before efficiently and quickly implementing a custom solution that more holistically serves your needs. Optimize We're here for the long haul. After partnership launch, we continue to adjust and iterate to unlock untapped potential by managing costs or growth through innovation. Customized Solutions for impactful results. Consumer Engagement Optimize your consumer journey with solutions that will create memorable and effortless experiences. Blog Epic Social Media Customer Service: It’s a Journey Read more Press release HGS Grand Opening Ceremony Celebrates Creation of 400 Full-Time Jobs for New Jacksonville, FL Facility Read more Blog HGS Roundtable: Top Customer Experience (CX) Trends in 2019 Read more Learn More Business Process Optimization Our suite of industry-focused solutions delivers an optimized experience in today's digital world. HGS seamlessly supports your business behind-the-scenes to stay competitive and continuously improve outcomes. Press release HGS Completes Acquisition of Majority Stake In Element Solutions Read more Blog Modern Outsourcing Is Driven By Insight And Partnership – Not Cost! Read more Learn More Digital Innovation With a strong competence in automation and analytics, achieve breakthrough digital transformation. Blog 3 Ways Social Media Can Make (or Break) Your CX Read more Blog What Is Omnichannel CRM? Read more White Paper Accelerating the 360° Customer View: Data-Driven Approach to Hyper-Personalization Read more Learn More Where You See CX Challenges, We See Opportunity Let Us Help Driving Results Consistently. View All Case studies CPG HGS PULSE platform drives 40% improvement in reporting efficiency About the client As one of the leading tobacco marketers, the client has enjoyed a long Share: Healthcare Building to Scale with Intake Expertise to Support 19% Savings CLIENT CHALLENGE A healthcare diagnostics leader was advancing into high end genetic CPG Raising the Bar on Performance, Trust: Evolving HGS Partnership with a Fortune 200 Consumer Goods Company Elite partnerships are about collaborating to focus on creative solutions, with trust Ready To Talk about driving results in your business? What's trending in CX? How should we use customer data? How do we guide customers to the best service channel? Which process should we automate first? How can we integrate social media and customer service? How can we make claims denials more efficient? Build The Business of Tomorrow, Starting Today Let's Get Started Location Menus All Canada India Jamaica Philippines UAE UK USA HGS India Corporate Office 1st Floor, Gold Hill Square Park, #690 Bommanahalli, Hosur Road, Bangalore 560068 Karnataka India HGS MENA FZ LLC G16, Building #9, Dubai Internet City, PO Box 500165, Dubai, United Arab Emirates Ph: +97142776880 HGS UK 266-270 Gunnersbury Avenue, Chiswick, London, UK, W4 5QB Ph: 0845-194-9295 HGS Philippines 5th Floor HGS Corporate Offices, 1800 Eastwood Avenue Building, Eastwood City Cyberpark, Bagumbayan,Quezon City 434-5300 EXT 2052 | 434-5130 | 434-5123 HGS Canada Metropolitan Place, 99 Wyse Road, Suite 1300 Dartmouth, NS B3A 4S5 HGS Jamaica 113/113 A Constant Spring Rd., Kingston 10 Jamaica HGS USA HGS USA Corporate Headquarters 4933 Lincoln Avenue Lisle, IL 60532 Toll Free: 1-888-747-7911 Fax: 630-968-7383 Footer menu About Us Investors Careers Contact Us Privacy & Policy © 2020 HGS Ltd. All Rights Reserved. Campaign slider Learn More HGS is a Leader Learn more Stay informed with our Covid-19 resources and insights. Learn more Learn about HGS Work@Home Learn more Driving Revenue for an FDA Regulated Environment Learn more Everest Group has recognized HGS as a Star Performer × × play stop mute max volume repeat Update Required To play the media you will need to either update your browser to a recent version or update your Flash plugin ....